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Disclaimer: This article was originally published in 2018 and has been updated in October 2025 to reflect more current information, resources, and advice. Scams and recovery options continue to evolve, so always double-check with your bank, payment provider, or local consumer protection authority for the latest guidance.
So the worst has come to pass - you realise you parted with your money too fast, and the site you used was a scam - what now? Well first of all, don’t despair!!
If you think you have been scammed, the first port of call when having an issue is to simply ask for a refund. This is the first and easiest step to determine whether you are dealing with a genuine company or scammers. Sadly, getting your money back from a scammer is not as simple as just asking.
If you are indeed dealing with scammers, the procedure (and chance) of getting your money back varies depending on the payment method you used.
Good news: PayPal gives you strong protection. You can file a dispute within 180 days of your purchase.
You can get a refund if:
Start your claim directly through PayPal’s Resolution Center.
Paying by card is usually your safest bet when it comes to online scams, thanks to chargeback and, in the UK, Section 75. With chargeback, your bank can pull money back from the merchant’s bank if you didn’t get what you paid for, the item never arrived, or the company went bust. You generally have 120 days to make a claim, so act quickly and keep all receipts, emails, and order confirmations as evidence.
You can use a chargeback when:
If you’re in the UK, Section 75 of the Consumer Credit Act adds another layer of protection for purchases between £100–£30,000. Unlike chargeback, it’s a legal guarantee—your card provider is just as responsible as the seller if things go wrong. The only catch: avoid paying via a third-party like PayPal with your card, as this can invalidate Section 75 rights. Wherever you are, credit cards remain one of the best tools for fighting back against scammers.
Note: Be careful not to use a third-party such as PayPal when paying by credit card. This can invalidate your right to claim under Section 75. For further details look here.
If you’ve sent money via bank transfer to a scammer, time is critical. Contact your bank immediately and explain the situation—they may be able to recall the funds before they are withdrawn. If the recovery attempt fails, you can escalate by filing a formal complaint with your bank or contacting your local financial ombudsman. According to Wise, as long as you can recognize scammers and share the correct recipient details, your money should reach its destination without issues.
Be extremely cautious with services like MoneyGram, PayPoint, or Western Union. Scammers often prefer these because once the cash is collected, it’s nearly impossible to trace or recover.
Noticed a strange charge on your bank or card statement? It could be an unauthorised withdrawal. Contact your bank immediately to report it. Depending on where you live, financial regulations may entitle you to a refund for fraudulent or unauthorised transactions. In the UK, banks are required to refund most victims under the Payment Services Regulations 2017.
If you suspect someone used your Google Pay account without permission, Google has a built-in dispute system where you can report, cancel, or challenge suspicious payments. Check your transaction history, act quickly, and provide as much detail as possible when raising your claim.
Unfortunately, cryptocurrency transactions are almost always irreversible. Once coins leave your wallet, recovering them is extremely unlikely. You can try contacting the exchange or platform you used, but refunds are rare.
Beware of so-called “crypto recovery experts” or “agents” who promise to get your money back for a fee—these are usually scams themselves. For more insight, read our article: Can Cryptocurrency Be Recovered From Scammers?
For more detailed instructions, see: How to Get Your Money Back From a Scam
To learn how to stay safer, read: What Are Safe Ways To Pay Online?
1. How quickly should I act after being scammed?
Immediately. The sooner you contact your bank, payment provider, or platform, the higher your chances of recovering money. Delays often mean funds are gone for good.
2. Can I always get my money back through a chargeback?
Not always. Chargeback depends on your bank’s investigation and the evidence you provide. Keeping emails, receipts, and transaction IDs greatly improves your chances.
3. What if I used cryptocurrency?
Crypto is the hardest to recover. Once it’s gone, it’s usually gone forever. Reporting to your local cybercrime unit is still important, but avoid anyone who claims they can guarantee recovery.
4. Should I report scams to the police?
Yes. Even if you don’t get your money back, filing a police report creates a record, may support your bank complaint, and helps authorities track wider scam networks.
5. Is it safe to use wire transfers for strangers online?
No. Wire transfers are nearly impossible to reverse. If you don’t personally know the recipient, avoid using them for online transactions.
