IRS Calls Asking To Call Back at 833-727-9955 or 855-768-8331: Scam or Legit?

Receiving unexpected calls or messages about tax matters can be stressful, especially when they claim to be urgent or linked to collections. Recently, many individuals have reported getting messages or calls asking them to call back at phone numbers such as 833-727-9955 or 855-768-8331, often implying unresolved tax issues. This has led to growing confusion about whether these calls genuinely come from the IRS or not.

This article explains what is known about these calls, why they raise concerns, what their possible motive is, and how you can protect yourself.

Reports Linked to IRS Callbacks at 833-727-9955:

According to the Better Business Bureau (BBB), calls or messages that ask people to call back at 833-727-9955 do not appear to be from the IRS (Internal Revenue Service). BBB has clearly warned that such calls or messages are likely impersonated and may be designed to obtain personal or financial information from the recipient.

BBB’s warning is significant because it is based on consumer complaints and investigations into patterns commonly associated with misleading or impersonated communications.

Independent Alerts From OnlineThreatAlerts:

In addition to BBB’s findings, independent sources like OnlineThreatAlerts have also reported similar activity. OnlineThreatAlerts has noted that another phone number, 855-768-8331, is being used in similar messages or calls.

This confirms that the issue is not limited to a single phone number. Instead, it appears that multiple callback numbers are being used with similar messaging, which increases the risk of confusion for recipients.

Example of the Message Being Circulated:

As per BBB, the messages or calls typically appear to be something like this:

"Hi, this is Brian Lopez with the special resolution unit. I'm reaching out about a tax matter that's both time sensitive and important. I really need to speak with you before your file moves into final collections. Please give me a call back when you can. My direct line is 833-727-9955. I've been checking through some files that got flagged before the 2026 IRS deadline. And yours is still showing a few unresolved items. Past balance or missing returns. I'd really like to connect before this gets passed on to collections. From what I'm seeing, there may still be a way we can step in and help. Feel free to call me back. I'm available 9 to 5 for the rest of the week."

OnlineThreatAlerts has also mentioned that similar messages are circulating using the name Liliana Castillo as well, not only Brian Lopez, which suggests that different names are being used to make the communication appear more legitimate.

Why These Calls Raise Concerns:

These messages rely heavily on urgency and authority. References to “final collections”, “unresolved items”, and deadlines such as the “2026 IRS deadline” can create fear and pressure. When people feel rushed, they may be more likely to respond without verifying the source.

Another concern is that the message asks the recipient to call at a direct number instead of encouraging them to use official IRS contact channels. This behavior does not align with how official IRS communications are typically handled.

Possible Motive Behind Such Messages:

Based on the warnings and reports, the likely motive behind these impersonated calls is to persuade recipients to share sensitive information. By presenting the message as time sensitive and offering help before collections, the caller attempts to build trust and urgency at the same time.

Once contact is made, there is a risk that personal details, financial information, or other sensitive data could be requested under the impression that the issue is legitimate.

How to Stay Safe From These IRS-Related Calls?

If you receive a call or message asking you to call back at 833-727-9955 or 855-768-8331, it is strongly recommended not to follow the message instructions directly. Instead, take these safer steps:

• Visit the official website of the Internal Revenue Service (IRS).
• If unsure, take time to verify instead of reacting immediately, as legitimate tax matters do not require instant action without proper documentation.
• Use only the contact details listed on the official IRS website to verify whether the message is real or not.
• Contact the IRS directly through official channels and ask whether there is any legitimate tax issue associated with your records.
• Avoid sharing personal or financial information unless you have confirmed the communication is genuine.
• Do not return calls to unknown or unverified phone numbers mentioned in unsolicited messages.
• Be cautious of messages that create urgency by mentioning deadlines, collections, or unresolved tax issues.
• Remember that official IRS communications usually follow formal procedures and do not rely on pressure based phone messages alone.
• Keep records of suspicious calls or messages in case you need them for future reference.

Final Thought:

Calls or messages claiming to involve urgent IRS tax matters should always be treated with caution. Reports from BBB and OnlineThreatAlerts indicate that calls asking for callbacks at 833-727-9955 or 855-768-8331 do not appear to come from the IRS and are likely impersonated.

The safest approach is verification through official IRS resources rather than reacting to pressure based messages. Staying alert and relying on official sources can help prevent unnecessary stress and protect your personal and financial information.

Disclaimer: This article has been written by a Scam Fighter Contributor. If you believe the article above contains inaccuracies or needs to include relevant information, please contact ScamAdviser.com using this form.

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